Can I reserve by phone?

If you choose to reserve by phone, you may do so by call­ing cus­tomer ser­vice at (718}834‑9214

Can I upgrade my reservation from Tripper Bus to Tripper Elite?

You can request an upgrade to the elite Bus online or by con­tact­ing us via phone. The dif­fer­ence in price will be charge by cred­it card. Pri­or to the day of trav­el, if you change from Trip­per Elite to a Stan­dard Trip­per Bus, you will be issued a com­pa­ny cred­it for the dif­fer­ence.

Note: Chang­ing a tick­et from a high­er priced bus to a low­er priced bus on the day of trav­el will not result in a cred­it for the price dif­fer­ence

What happens if I miss my bus?

In the event you are unable to make your sched­ule on time we do offer the oppor­tu­ni­ty for you to stand-by for addi­tion­al day-of sched­ules depend­ing on avail­abil­i­ty. Please note these sched­ules will be sub­ject to any rate increase that dif­fers from your paid sched­ule and any dif­fer­ence in price will be col­lect­ed pri­or to depar­ture.

Do you offer refunds?

We do not offer refunds for trav­el. Should you need to can­cel or change your reser­va­tion you can sub­mit your request via the steps list­ed above.

Is an e‑mail address mandatory for a reservation?

To guar­an­tee a seat, an e‑mail address is manda­to­ry for reser­va­tions. Once the reser­va­tion is con­firmed, e‑tickets will be sent to the said address. Walk-ups are always wel­comed, but seat­ing is based on avail­abil­i­ty after reserved pas­sen­gers have been board­ed.

What is Fast Reserve Login?

This fea­ture on our web site makes it faster and eas­i­er for trav­el­ers to reserve seats. You sim­ply give us your infor­ma­tion once. We assign it to your email address, and keep it on file, con­fi­den­tial­ly. The next time you want to reserve a trip, sim­ply use your email address in the Fast Reserve Login quick­ly and eas­i­ly. It’s a great time saver.

Are Walk-ups welcome?

We allow walk-up cus­tomers to pur­chase a seat at the bus. Open seats will be made avail­able only after all con­firmed reserved pas­sen­gers have com­plet­ed the board­ing process. Walk up tick­ets are sold on a first come first serve basis and are not eli­gi­ble for the Trip­per Bus Rewards Pro­gram